Working in the fast food industry requires a range of specific skills.
Employers are looking to see if you have the ability to work in a fast paced environment, with a high volume of customers and maintain a professional and friendly manner.
Your fast food resume skills list on your CV should reflect these skills. Read on for a breakdown of different skill categories that are relevant to fast food workers.
73+ Fast Food Resume Skills (McDonalds, KFC, Chick-fil-A and More!)
#1: Use of Equipment
There will be many different pieces of equipment you’ll be required to use. Below are valuable points to cover in your fast food resume skills list.
- Ability to operate grills of different sizes
- Effective at oven operations from smaller, to multiple commercial-style ovens
- Safely works with frying equipment
- Well-versed in different dishwashing appliances
- Proficient in the use of Point of Sales (POS) systems for order-taking
- Use of credit card machines of different kinds
- Used a variety of beverage makers
- Ice cream and dessert equipment experience
- Well-versed in proper sanitization and cleaning of work stations and equipment
- Food handling equipment used for wrapping, labeling, temperature checking and storage of food.
For further your kitchen skills, I have written a full guide on the top online free cooking classes to become a master of the grill!
#2: Customer Service Skills
Working in the service industry demands that you have patience, a friendly manner, and strong communication skills.
- Nurtures a welcoming atmosphere for all customers
- Calmly explains policies to address complaints
- Detail oriented in serving and cooking to ensure safety for a customer in food handling
- Patient with customers when taking orders and addressing preferences
- Strong verbal communications skills of being direct and clear
- Experience in communicating with people from a range of socio-economic backgrounds
- Ability to speak/understand multiple languages
- Engaging and energetic manner to foster a positive environment
- Maintain a high level of communication and friendliness during high-volume, fast-paced service
- Built a community of loyal clientele through consistent friendly interactions.
#3: Multi-Tasking Skills
Your fast food resume skills list should also refer to your ability to multi-task with different roles throughout your shift.
- Ability to monitor the environment to ensure all procedures are running smoothly during service
- A constant mindset of safety to prevent issues and problems, while engaging in active tasks
- Can communicate with other workers during service to ensure the safety of all workers (e.g. Saying ‘behind you’ when traveling in the work area)
- Can take multiple orders while serving food in a timely and efficient manner
- Served hundreds of customers throughout shifts maintaining a clear mind
- Conscientious of risk assessments in different areas as service is happening
- Strong short-term memory skills to accurately memorize customer orders and beverages
- Ability to be responsible for multiple tables in a fast-paced environment
- Handling money whilst communicating with customers to process orders efficiently
- Ability to be responsible for multiple tasks and prioritize the most immediate actions.
#4: Attention to Detail
It’s imperative that those working in the fast food industry can be attentive to small details such as food handling, cleanliness and more.
- In the cooking environment, equipment and tools organized and clean
- Keeping track of needs of multiple tables and customers amid high-volume service
- Entering orders accurately
- Clearing food and tables timely and with attention to sanitization
- Receiving and processing phone orders with accuracy
- Waiting on tables and assessing most immediate needs for which tables
- Resolving guest concerns, prioritizing customer service
- Active listening to take into account customer changes, preferences and additions to orders
- Skilled at ensuring food allergies are taken into account
- Meticulously painting front-of-house cleanliness at all times.
#5: Time Management Skills
To be fast and efficient in serving customers, whilst maintaining quality service, is a key skill to include on your fast food resume skills list. We have some suggestions for time management courses if this is a place you need to improve on.
- Fast learner to ensure efficiency in taking on new techniques
- Ability to match the speed of the fast-paced environment
- Multitasking where needed to ensure timely service
- Flexible in availability to overtime, additional shifts, covers and schedule changes
- Prepping food before/during a shift to ensure all ingredients stay stocked
- Accuracy in reservation scheduling, where needed
- Removing rubbish, food and cleaning tables in front of house as a priority
- Assists other co-workers when spacious with time and ability to help
- Ensuring the serving of customers promptly remains the highest priority
- Loading perishable items and ingredients on shelves promptly.
#6: Teamwork and Interpersonal Skills
Fast food service requires a team-based environment, so employers are looking out for your ability to work well with others.
- Active listening to be engaged with co-workers shares and communications
- Positive attitude to maintain an encouraging atmosphere in working
- Ability to work with others on one station for taking orders
- Processing orders accurately maintaining constant communication with the kitchen
- Ability to be precise and direct in communications mid-service during busy times
- Coordinates with the team to ensure tricky orders are processed accurately
- Ensures other staff keep up with the flow of work and assist others when needed
- Communicates respectfully reminders of tasks for others to complete
- Ability to delegate tasks to other staff where appropriate
- Working with staff to schedule shifts and tasks according to the talents and skill level of the team.
#7: Business and Administration Skills
Not only should your fast food resume skills list include the above operational skills, but also mention at your ability to handle more of the business and management side of working in the fast food industry.
- Basic knowledge and skills with accounting administration
- Adheres to health standards and practices
- Knowledge of manuals for equipment and procedures, and maintains communications for all staff
- Experience in interviewing and hiring new staff
- Trained others in procedures and operations
- Accountable for large cash floats in registers
- Inventory management skills
- Assisted management in stock ordering and ability to complete this task individually
- Initiative to cross-promote and market products and offerings
- Finds efficient ways to work to ensure less wastage, saving the business money.